Maintenance

Report Maintenance

Fast, simple, and tracked.

All maintenance requests are handled through our maintenance system, Tapi.

To report an issue, simply start a chat below. Tapi will guide you through the process, collect the required details, and ensure your request is actioned quickly.

Please note

Use the Tapi chat below whenever possible so your request is properly logged. If the chat is unavailable and the issue is urgent, call (03) 6261 4222. For immediate danger or a life-threatening emergency, call 000.

FAQ

Frequently Asked Questions

Quick answers to common questions about reporting and tracking maintenance requests.

Didn't find what you're looking for? Use the Tapi chatbot above to get personalized assistance.

Report Maintenance

Frequently Asked Questions

What counts as a maintenance request?

How do I report an emergency or urgent issue?

How long does it take for maintenance to be scheduled?

Can I request a specific tradesperson?

Who pays for maintenance repairs?

How do I track my maintenance request?

Can I report maintenance after hours?